Terms & Conditions

 

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means African Plate and
  • You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

Who are we?

We are African Plate Limited a company registered in England and Wales under company number: 12653281

Our registered office is at: International House, 12 Constance Street, London E16 2DQ.

The details of this contract will not be filed with any relevant authority by us.

  1. Introduction
    •  If you buy goods on our site you agree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any goods you also agree to be legally bound by:
      • our website terms and conditions and any documents referred to in them;
      • extra terms which may add to, or replace some of, this contract. This may happen for  legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
      • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

        All of the above documents form part of this contract as though set out in full here.

  2. Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • read the acknowledgement email (see clause 4.3); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  3. Your privacy and personal information
    • Our Privacy Policy is available at www.africanplate.co.uk.
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  4. Ordering goods from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order on the site by adding items to your shopping basket. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
    • When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    • We may contact you to say that we do not accept your order. This is typically for the following reasons:
      • the goods are unavailable;
      • we cannot authorise your payment;
      • you are not allowed to buy the goods from us;
      • we are not allowed to sell the goods to you;
      • you have ordered too many goods; or
      • there has been a mistake on the pricing or description of the goods.
    • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      • a legally binding contract will be in place between you and us; and
      • we will dispatch the goods to you.
    • If you are under the age of 18 you may buy any goods from the site. You may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods.
  5. Right to cancel
    • You do not have the right to cancel this contract as you are purchasing perishable items.
  6. Delivery
    • We use various couriers to deliver our goods. If you want to see your delivery options, please click on the relevant link before you place your order.
    • The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
    • If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery;

        we will let you have a revised estimated date for delivery of the goods.

    • Delivery of the goods will take place when we deliver them to the address that you gave to us.
    • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
      • let you know;
      • cancel your order; and
      • give you a refund.
    • If nobody is available to take delivery, please contact us using the contact details on our Contact Us page.
    • You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
  7. Payment
    • We accept payment by PayPal.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • If your payment is not received by us and you have already received the goods, you:
      • must pay for such goods within 30 days; or
      • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    • The price of the goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost of:
        • delivering the goods
  8. Nature of the goods
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      • are of satisfactory quality;
      • are fit for purpose;
      • match the description, sample or model; and
    • We must provide you with goods that comply with your legal rights.
    • The packaging of the goods may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
      • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
    • Any goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;
    • will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
  9. Faulty goods
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  10. End of the contract
    • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
  11. Limit on our responsibility to you
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that:
        • were not foreseeable to you and us when the contract was formed;
        • that were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.
  12. Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the goods;
      • our service to you; or
      • any other matter,

        please contact us as soon as possible.

    • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
      • let you know that we cannot settle the dispute with you; and
      • give you certain information required by law about our alternative dispute resolution provider.  You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.
    • If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
    • The laws of England and Wales will apply to this contract.
  13. Third party rights
    • No one other than a party to this contract has any right to enforce any term of this contract.